All orders are shipped UPS Ground Insured, unless the customer upgrades to 3
Day Select, 2nd Day Air or Next Day Air. Early AM delivery is generally only
available to large urban centers and business addresses. Saturday delivery may
be available for last minute orders, in which case the order must be adjusted
over the phone, and special charges will apply. Tracking notification in the
form of an automated e-mail from UPS will be sent upon package shipment. For
International orders, as well as APO/FPO s, we have the option of shipping
USPS. These orders must be called in and taken manually.
We do ship internationally, all shipping cost can be calculated with our online
cart system. All taxes are the responsibility of the purchaser, as the Country
any product we export to imposes them. River Marine Supply is not responsible
for quoting each individual country's tariffs and duties.
We always try our best to make sure all orders are executed within 12-24 hours,
but occasionally some orders can take us up to 48 hours. Out-of-Stock products
will be kept on backorder, and any partial orders with ship separately at no
Map below shows standard UPS Ground shipping times, we strive to have your order deliver in two days or less!
Our returns policy is very reasonable. We will accept any merchandise that has
been purchased from us, as long as it is in the same brand new condition including packaging in
which it was shipped.
If you do need to return your order, address it:
ATTN: Returns Department
River Marine Supply
NW 82nd Avenue
Doral, Florida 33126
PLEASE enclose a copy of the original invoice, with a valid contact number and
reason for the return. Returns without this information will be delayed
significantly or possibly lost.